PATIENT HEALTH INFORMATION
We ensure that any information regarding individual patients is not disclosed in any form (verbally, in writing, electronic forms inside/outside our practice) except for strictly authorised use within the patient care context at our practice or as legally directed.
Health records are kept where constant staff supervision is easily provided. Personal health information is kept out of view and is not accessible by the public.
All patient health information is considered private and confidential, and is not disclosed to family, friends, staff or others without the patient’s consent. This information includes medical details, family information, address, employment and other demographic and accounts data obtained via reception.
Each staff member has signed a confidentiality agreement on commencement of employment.
Care is taken so that individuals cannot see computer screens showing information about other individuals.
Access to computerised patient information is controlled with personal logins/passwords. Staff, do not disclose passwords to unauthorised persons. Screens are left cleared when information is not being used. Terminals are logged off when the computer is left unattended for a significant period of time. Items for the pathology couriers, is left in a purposely used cupboard out of public view.
SECURITY, PRIVACY AND CONFIDENTIALITY
Computerised patient health information in the Practice, are kept secure at all times. Not all, staff have full access to this information. Staff, have individual passwords to access patient information.
We ensure that prescription pads, prescription computer generated paper, letterhead, scripts, medications, health records and related patient information are out of view. They are stored in areas only accessible to authorised persons
Facsimile, printers and other electronic communication devices are accessible to authorised staff only.
Communication via telephone is conducted with appropriate regard to the privacy and confidentiality of the patient and their health information.
STORAGE, RETENTION & DESTRUCTION OF RECORDS
Medical records that are kept as physical and electronic files are stored in a manner that protects the confidentiality of the patient, against any misuse or unauthorised access, loss or damage and access for continuity of care Paper-based and electronic patient files are disposed of appropriately; documents are to be disposed of in the Formfile shredder bin.
If you have any feedback, complaint or inquiries we would like to hear about it. Please do not hesitate in communicating with either the doctor, receptionists or submitting a message through our general inquiry message on our website. You can also send us a letter outlining your complaint. We take your concerns, suggestions and complaints seriously, and will handle them with utmost attention and care.
If you wish to take the matter outside the practice you can contact, the State & Territory Health Complaints Agency/Health services commissioner:
• Level 26, 570 Bourke St, Melbourne Vic 3000.
• Telephone: 1300 582 113
• Website: https://hcc.vic.gov.au/make-complaint